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To most people, their most important asset is the home and therefore it is important that termite protection remain a priority for every home owner. .

In September 2017, the Australian Competition and Consumer Commission (ACCC) granted authorisation to the Australian Environmental Pest Managers Association (AEPMA) in regard to principles of practice for termite management.

The ACCC recognised that by abiding by the standards set out in the Codes, pest managers that chose to be bound by the codes were required to satisfy specific levels of technical experience and education in pest management practices in order to become a signatory to the codes.

 

 

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The Australian Competition and Consumer Commission (ACCC) promotes competition and fair transactions in markets to the benefit of consumers, businesses and the community. The ACCC is an independent commonwealth statutory authority whose role is to enforce the Competition and Consumer Act 2010 and a range of additional legislation promoting competition, fair trading and regulating national infrastructure to the benefit of Australians.

For further questions or enquiries regarding the ACCC, please refer to their own website at www.accc.gov.au. .

A code of practice sets out industry standards of conduct. They're guidelines for honest dealing between you and pest controllers and they let consumers know what businesses agree to in dealing with them. The codes of practice that have been lodged with AEPMA would be to represent the whole of industry.

 

 

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The Code has been drawn up by an expert technical committee and sets out the current best actions to take in dealing with termites. The codes of practice are often revised to ensure they are technically appropriate and set the best options for dealing with termites in Australia.

Yes of course. One of the reasons why the ACCC granted authorisation to the industry codes of practice was that previously, consumers were required to buy duplicates of the Australian Standards to observe the minimum requirements necessary in termite work. The codes of practice can be obtained free of charge and can be downloaded from the AEPMA site at www.aepma.com.au.

 

 

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They can also be obtained from an accredited code of practice pest controller you simply have to ask! .

The codes set out dispute resolutions and disciplinary action which may be imposed in regard to a breach of the codes. Signatories to the codes have to consent to be bound by the dispute resolution process set out in the Codes. Codes signatories should have documented consumer complaints handling processes which comply with the Australian Standards for Complaints Handling in Organisations (ASISO 1002/206).

 

 

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Complaints which cannot be resolved by the Code Compliance Manager are escalated to a Code Disciplinary Committee. .

Suspend use of this Code until the party in question can demonstrate ongoing ability to abide by this Code,

Failure to comply with the audit of the Disciplinary Committee may result in disqualification, suspension and publication of the violation on the AEPMA site.

 

 

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As an alternative to this dispute resolution procedure, or when a customer is dissatisfied with the manner in which a complaint is resolved, they may lodge the complaint with the relevant consumer protection agency or court of tribunal.

A list of licensed companies which have signed up to the codes of practice are available on the AEPMA website. A listing of companies who guarantee to implement the codes of practice can be attained by obtaining a listing on www.aepma.com.au.

7) The pest control company I am proposing to deal with does not wish to utilize the codes of best practice. In which case, how can I ensure my job is done properly

 

 

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It's not mandatory for companies to undertake work to the Code of Practice. The minimum standards for termite work are set out in Australian standards AS 3660 Termite Management, AS 3660.1 Component 1 New Building Work (2014), AS 3600.2 Part 2 In and Around Existing Buildings and Structures in guidelines and AS 3600.3 Component 3 Assessment Criteria for Termite Management Systems 2004.

If your pest controller is not proposing to utilize the Code of Practice, then you need to request copies of the appropriate standards to which the job is to be conducted. These can be obtained from the pest controller you're contracting to or can be bought from Australian Standards Why would pest control firms not want to utilize the Code of Practice.

The Code of Practice is Full Article not mandatory and a lesser standard than the Code of Practice can be obtained through Australian Standards. You should purchase the above Standards or obtain them from the pest controller in order to ensure that the job you have contracted to meets the minimum standards available under regulation.

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